Can your team quote everything customers ask for?

How it is calculated

• Parts customers ask for per day: chats per day per salesperson, times salespeople, times parts asked for per 10 chats.
• Is there enough time? Parts in your open hours times the minutes it takes to give a price, against the hours your team spends quoting.
• With people: your salesperson, plus the daytime people who only quote and are needed (if even a little is missing, one full person is hired so that everything gets answered), plus the nighttime people for what arrives when the store is closed (at least 1 if there are customers after hours). All at salary plus benefits.
• With Suplifai: your salesperson, if they do more than quote, plus the Suplifai plan. If they only quote, just the plan.
• You gain per month: what it costs to quote with people, minus what it costs with Suplifai.
• Savings percentage: what you gain per month divided by what it costs to quote with people.

How is the number of parts my salesperson can quote calculated?

The hours they work, not counting lunch, times the share of the day they spend quoting, in minutes, divided by the minutes it takes to quote one part. That is compared with the parts customers ask for: WhatsApp chats per day per salesperson, times the number of salespeople, times how many parts customers ask for per 10 chat cycles (5 out of 10). With people, we count your salesperson, the daytime people who only quote and are needed, and nighttime people for what arrives when the store is closed.

What is a quoted part?

A part a customer asks for, for one vehicle, within one conversation, meaning in the 24 hours after their first message. It counts when the customer gets a price, availability and branch, or the answer that it is out of stock or not in the catalog. If several brands of the same part are offered, it counts as one.

Which Suplifai plan fits me?

The cheapest one for the quoted parts you ask for per month, counting the monthly fee and the extra parts. Starter: US$120 with 400 included and US$0.30 per extra part (launch price; the list price is US$200). Pro: US$500 with 2,000 and US$0.25 per extra part. Business: US$800 with 4,000 and US$0.20 per extra part. Advanced: US$1,200 with 8,000 and US$0.15 per extra part. Prices are in US dollars. In Mexico, 16% VAT is added.

What does each quoted part cost with my salesperson?

Their pay with benefits, times the share of the day they spend quoting, divided by the parts they quote in the month. With Suplifai it is what you pay per month divided by the parts customers ask for.

What data do I need?

Data you already have: WhatsApp chats per day, how many salespeople answer them, their pay, how long they take to give a price and how much of the day they spend quoting. The rest comes with sample values and you can fine-tune it under More details.

What happens with customers who write when the store is closed?

To answer them with people you need a night shift: people who only quote for those parts, at least one. Suplifai answers them in seconds, 24/7, with no extra shift.